Three Stages of Project Support

A quick visual overview of the cooperation path. The detailed 12 service items below explain what happens inside each stage.

Pre-sales project communication

Solution Planning

Confirm the right direction before order.

Machine production and testing workshop

Production Tracking

Keep key progress visible before delivery.

After-sales technical support

Stable Operation

Support startup and daily production.

Phase 01

Pre-Sales Stage

Before order confirmation, Tongda helps define requirements and reduce decision risk.

1

Requirement Analysis

Engineers review production targets, product specifications, material, capacity, and automation requirements.

2

ROI Evaluation

Machine configuration and cost-return analysis help customers make data-supported purchasing decisions.

3

Mold Process Planning

Product design, mold proposal, wall thickness distribution, and forming process are planned together.

4

Whole-Plant Layout

Production layout can cover machine, mold, auxiliary equipment, and automation system arrangement.

Phase 02

During Production

Each machine is produced with progress tracking, inspection, and acceptance preparation.

5

Order Tracking

A dedicated coordinator follows production progress and reports key milestones during manufacturing.

6

Component Inspection

Core components are checked according to quality standards, CNC machining precision, and material control.

7

Machine Testing

Before shipment, the full machine is tested for speed, wall thickness uniformity, energy use, and stability.

8

FAT & Documents

Factory acceptance can be supported on site, by video, or through third-party inspection, with packing and delivery documents prepared before shipment.

Phase 03

After-Sales Stage

Installation, training, maintenance, and long-term spare parts support after delivery.

9

Installation Commissioning

Engineers can support equipment installation, commissioning, and initial production startup guidance.

10

Operation Training

Operators and maintenance teams receive training for startup, process adjustment, operation, and safety.

11

Maintenance Plan

Regular follow-up and 7x24h response help reduce unexpected downtime before problems expand.

12

Spare Parts Support

Overseas service points and common spare parts support help maintain stable operation throughout the equipment life cycle.

3 Project phases from evaluation to production and after-sales support.
12 Service touchpoints covering machine, mold, process, delivery, and operation.
7×24h Service response for overseas customers during production operation.
30+ Overseas sales and service points supporting local project communication.

Need a Project Service Plan?

Share your product, capacity target, factory condition, and delivery schedule. Tongda can match the machine configuration and service path for your project.

Send Project Requirements →